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Concur FAQs

General Questions

Why are we switching to Concur?

How does Concur improve upon our current system?

How will I get reimbursed using Concur?

Will the system integrate with our Financial Information System (FIS)?

How will I be notified when Concur is fully operational and ready for use?

Are other Canadian University using Concur?

Will there be a limit on the number of expense claims I can submit at once?

What happens if I belong to two different Division in two different waves?

Workflow

How long will it take to process expense claims in Concur?

What happens to the expenses claims I submitted in the old system?

Will I be able to track the status of my expense claim in Concur?

How do I update or amend an expense claim once it's been submitted?

Can I save and return to an expense claim before submitting it?

Is there a way to view my expense claim history in Concur?

Can I collaborate on my expense claim?

Are there reports available? What do they show?

Will there be a grace period for submitting expense claims in the old system?

Technical

Will there be training sessions available for staff?

Is Concur mobile-friendly? Can I submit expense claims via my phone?

Will my login credentials for U of T work with Concur, or do I need to create a new account?

Is there a step-by-step guide or user manual using Concur?

Can I add notes or comments to my expense claims in Concur?

Are there any automated features in Concur, such as currency conversion?

Will there be any downtime during the switch from the old system to the new one?

Financial

Can I submit expense claims for multiple projects or departments in a single claim?