Help US Help YOU! What does the FAST team need to serve you better and ‘FASTer’?
Below is a guideline highlighting some information that would help the FAST team help you FASTer whenever you contact your Faculty FAST Team Representative or the general mailbox;
General info:
Name, Department, Phone Number
Detailed description of the situation/problem
Screen name or transaction code
Document number(s), if applicable
Detailed Error message, if applicable (detailed information can be obtained by double-clicking the error message)
FIS account number information (i.e., GL, FC, Fund, CC, IO)
Attach scanned copies of supporting documents (i.e., PO set up, Tax code application questions)
Additional info for reporting errors/issues:
Screenshot of parameters entered to run the report.
Name and screenshot of the layout and variant (if any) applied.
Expected results vs. actual results identifying the issue