Who do I Contact if I need Help with AMS?
There are often times when it is difficult to determine who to contact when experiencing an error/issue in AMS.
Here is a compilation of common system topics/issues, and the relevant contact. If you are unsure who to reach out to, please email the FAST Team and we will point you in the right direction.
Financial Information System - Financial Advisory Services and Training (FAST)
fast.help@utoronto.ca *protected email*
FAST provides assistance related to the following:
FIS Postings: Processing all FIS Transactions (i.e., Purchase Orders, Invoices, Journal Entries, Expense Reimbursements)
FIS Reporting: Evaluating financial reporting requirements and running/interpreting reports
Troubleshooting: Resolving FIS specific error messages or issues related to processing transactions/running reports
Financial Policy: Guidance and interpretation of the Financial Policies (i.e, GTFM)
My Research (RAISE)
raise@utoronto.ca *protected email*
My Research includes:
My Research Applications and Agreements (MRA)
My Research Animal Protocol (MRAP)
My Research Human Protocol (MRHP)
My Research On Line (MROL)
Research Information System (RIS)
ris.help@utoronto.ca *protected email*
The RIS helpdesk provides assistance related to the following:
Funded Research Digests (FReDs)
RIS award reports in AMS
Creation of new PI Fund Centres (FCs)
Procurement Services Help Desks
purchasing.help@utoronto.ca *protected email*
People should contact the Purchasing Helpdesk for support related to:
Purchase Order / Lease Order ($50,000+) Procurement Review
Purchasing Card (PCard)
Travel & Hospitality Card (T&H Card)
Vendor Master Record Management
Capital Asset Disposal
Customs Brokerage
USOURCE@utoronto.ca *protected email*
People should contact the uSOURCE Helpdesk for support related to:
uSOURCE-related purchase orders (i.e. 3700 series POs)
Access to uSOURCE system including requisitioner and/or approver permissions
Administrative Management Systems (AMS), FIS/SAP - Access / General Inquiries
Human Resources Information System – Processing Assistance, Training
Last Updated: January 23, 2024