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KNOWLEDGE CENTRE

Who do I Contact if I need Help with AMS?

There are often times when it is difficult to determine who to contact when experiencing an error/issue in AMS.

Here is a compilation of common system topics/issues, and the relevant contact. If you are unsure who to reach out, please email the FAST Team and we will point you in the right direction.


Financial Information System - Financial Advisory Services and Training (FAST)

FAST provides assistance related to the following:

  • FIS Postings: Processing all FIS Transactions (i.e., Purchase Orders, Invoices, Journal Entries, Expense Reimbursements)
  • FIS Reporting: Evaluating financial reporting requirements and running/interpreting reports
  • Troubleshooting: Resolving FIS specific error messages or issues related to processing transactions/running reports
  • Financial Policy: Guidance and interpretation of the Financial Policies (i.e, GTFM)

My Research (RAISE)

My Research includes:

  • My Research Applications and Agreements (MRA)
  • My Research Animal Protocol (MRAP)
  • My Research Human Protocol (MRHP)
  • My Research On Line (MROL)

Research Information System (RIS)

Procurement Services Help Desks

People should contact the Purchasing Helpdesk for support related to:

  • Purchase Order / Lease Order ($25,000+) Procurement Review
  • Purchasing Card (PCard)
  • Travel & Hospitality Card (T&H Card)
  • Vendor Master Record Management
  • Capital Asset Disposal
  • Customs Brokerage

People should contact the uSOURCE Helpdesk for support related to:

  • uSOURCE-related purchase orders (i.e. 3700 series POs)
  • Access to uSOURCE system including requisitioner and/or approver permissions

Administrative Management Systems (AMS) - Access / General Inquiries

Human Resources Information System – Processing Assistance, Training