KNOWLEDGE CENTRE
Who do I Contact if I need Help with AMS?
There are often times when it is difficult to determine who to contact when experiencing an error/issue in AMS.
Here is a compilation of common system topics/issues, and the relevant contact. If you are unsure who to reach out, please email the FAST Team and we will point you in the right direction.
Financial Information System - Financial Advisory Services and Training (FAST)
FAST provides assistance related to the following:
- FIS Postings: Processing all FIS Transactions (i.e., Purchase Orders, Invoices, Journal Entries, Expense Reimbursements)
- FIS Reporting: Evaluating financial reporting requirements and running/interpreting reports
- Troubleshooting: Resolving FIS specific error messages or issues related to processing transactions/running reports
- Financial Policy: Guidance and interpretation of the Financial Policies (i.e, GTFM)
My Research (RAISE)
My Research includes:
- My Research Applications and Agreements (MRA)
- My Research Animal Protocol (MRAP)
- My Research Human Protocol (MRHP)
- My Research On Line (MROL)
Research Information System (RIS)
The RIS helpdesk provides assistance related to the following:
- Funded Research Digests (FReDs)
- RIS award reports in AMS
- Creation of new PI Fund Centres (FCs)
Procurement Services Help Desks
People should contact the Purchasing Helpdesk for support related to:
- Purchase Order / Lease Order ($25,000+) Procurement Review
- Purchasing Card (PCard)
- Travel & Hospitality Card (T&H Card)
- Vendor Master Record Management
- Capital Asset Disposal
- Customs Brokerage
People should contact the uSOURCE Helpdesk for support related to:
- uSOURCE-related purchase orders (i.e. 3700 series POs)
- Access to uSOURCE system including requisitioner and/or approver permissions