Why the Change?
We have received your feedback and it is clear we need a better solution. The current expense reimbursement process (ERDD) is time-consuming, limited in some functionality (e.g. providing additional notes), and varies across departments—some use Excel spreadsheets, others rely on paper forms or PDFs.
After extensive consultations with the U of T community including faculty, staff, librarians, and finance administrators, as well as undertaking a rigorous Request for Proposal (RFP) process, we decided on Concur.
Concur will reduce the administrative burden spent on submitting, reviewing, processing and approving expense claims by:
- Reducing the cycle time for expenses, end-to-end.
- Reducing manual steps and ultimately, having all employee groups utilizing the same tool and process.
- Having a fully online process where progress can be tracked by all those involved in the claim.
- Having a single location for document storage and maintaining version control, including audit log.
- Adopting automated workflows.
- Applying validation and audit rules in a systematic manner, in line with the GTFM.
- Utilizing technology such as a mobile application, digital receipts and e-signatures to create ease for users to submit reimbursement claims.
- Increasing reporting and analytics capabilities, at an institutional level.
With the introduction of Concur, our goal is to streamline and expedite expense the reimbursement process for all U of T employees, regardless of the current system you are using.
We are in good company by adopting Concur. It is used by many peer U15 institutions, such as the University of British Columbia, University of Alberta, University of Calgary, University of Waterloo, University of Saskatchewan, University of Manitoba and Queen’s University.