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KNOWLEDGE CENTRE

How to Reactivate a Vendor Account

Vendor accounts that have had no activity for more than 24 months are deactivated. If end-users try to use a deactivated account, the following message will appear at the bottom of the screen:

To determine if the account has been blocked due to inactivity (i.e. deactivated), or to see if there are other active accounts, use the Active Vendor Search. Remove the X in Active Vendors Only to view both active and deactivated accounts.

Deactivated accounts will have the DelF selected.

Check to see if there is another account for this supplier that is active.

If no active accounts exist:

The vendor account will be reactivated within five (5) business days from receipt of all appropriate supporting documentation.


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