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Should I Process a Credit Balance from Bell Mobility in FIS?

The short answer is NO.  For active accounts, Financial Services recommends Departments not process credit balances from Bell Mobility.  The credit amount is recorded on your account with Bell Mobility and will be applied against future charges.

Each U of T cheque includes payments currently due from all U of T departments.  Processing a credit memo results in a reduction in the overall amount paid to Bell Mobility.  There have been issues with Bell Mobility not applying credits to the correct Bell account, resulting in late payment fees.

For large credits on accounts that are closing and have a credit balance, a cheque should be requested from Bell Mobility.

Last Updated:  July 3, 2018